At the moment, I’m extraordinarily excited to announce that WPBeginner Development Fund has taken an funding stake in GrooveHQ, a top-rated buyer assist assist desk software program.
Over 2,000+ companies world wide use Groove’s assist desk software program to supply best-in-class buyer assist at scale with streamlined workflows and fewer stress.
GrooveHQ is a straightforward but highly effective assist desk software program designed to assist companies ship distinctive customer support with extra confidence and fewer stress.
What I actually like about Groove is that it offers you the whole lot you have to ship world-class buyer assist with out the excessive prices or complexity that include different assist desk software program.
That is the principle cause why hundreds of enterprise homeowners throughout all industries, together with service businesses, eCommerce, SaaS / software program, in addition to brick-and-mortar companies, are switching to Groove for his or her enterprise.
Here’s a fast breakdown of what you’ll get with Groove:
A Highly effective Shared Inbox to Streamline Help
With Groove’s Shared Inbox, you may keep on high of your workforce’s conversations by organizing, prioritizing, and fixing buyer requests from a number of communication channels, like Gmail or forwarded electronic mail, in addition to your social media channels.
To make issues even higher, Groove seamlessly integrates with the enterprise instruments you utilize, reminiscent of Shopify, Stripe account, and extra, so you may see all of the related buyer data proper subsequent to the dialog and supply distinctive customer support at scale.
Groove additionally comes with sensible workforce delegation, assignments, non-public notes, collision detection, @mentions, and principally the whole lot you have to streamline your buyer assist.
Sensible Workflow Automations to Save Time
Groove provides sensible guidelines and automations that can assist you pace up your workflow and save time.
For instance, you may robotically categorize conversations, assign them to your workforce members, set a time-based deadline, and extra.
Additionally they have Sensible Folders, which let you create customized views for sure sorts of conversations so you may remedy buyer points sooner and ship world-class assist.
Centralized Buyer Help Experiences to Observe & Enhance KPIs
Wonderful-tune operations and enhance productiveness by monitoring and optimizing your workforce’s efficiency.
Its centralized dashboard offers you detailed insights into the whole lot you have to learn about buyer conversations, which incorporates Inbox and efficiency metrics, workforce analytics, limitless reporting historical past, and extra.
Simple Information Base Builder
We all know from expertise that having a very good assist information base is confirmed to considerably scale back buyer assist requests.
Groove provides a straightforward information base builder, so you may rapidly launch assist docs and customise them the best way you need. Plus, you may make your information base public, prohibit guests, or authorize particular customers through your API.
Get Extra Accomplished with Groove AI
Groove’s AI helps you to immediately create completely formatted replies.
With its auto-generated summaries, you may rapidly be taught buyer points from the assist requests you obtain with out having to learn all the thread phrase by phrase.
Groove can be shipped with AI writing instruments that enhance your writing, repair spelling and grammar, simplify language, and extra.
Highly effective Assist Desk Options With out the Excessive Prices
The very best half about Groove is that you simply get all of the highly effective assist desk options with out the excessive expense of a few of its rivals, like Zendesk or Assist Scout.
For instance, should you use Assist Scout, you possibly can immediately scale back your prices by 40% by merely switching to Groove.
Equally, should you use Zendesk, switching to Groove can save your prices by 37%, and should you use Entrance, Groove can scale back prices by a whopping 80%.
In a nutshell, should you’re in search of inexpensive assist desk software program for your corporation, then Groove is the proper answer.
I do know that we’re within the technique of switching to Groove already for our companies.
During the last yr or so, we’ve been more and more annoyed with our present assist desk software program, Assist Scout. The product has gotten more and more extra complicated, the reporting has change into unreliable, and our prices proceed to go up yearly. Our workforce is continually operating into new bugs reminiscent of workflows not working, discovering foolish limits just like the # of tags you may have in a single account, API limits, and so forth.
So, I began speaking with different enterprise homeowners within the WordPress business to see what they had been doing, and it turned out that many others had been annoyed with Assist Scout as properly and had been seeking to change.
I additionally researched all the market and talked with pals who had been utilizing quite a few different assist desk software program options like Zendesk, Intercom, Entrance, and so forth.
One factor that grew to become clear to me was that nobody was pleased with the value they had been paying for his or her respective assist software program, particularly since virtually each instrument had its personal limitations and quirks.
Why does assist desk software program should be so outrageously costly? I requested, in my frustration.
As I stored researching, I got here throughout Groove by a pal’s suggestion.
At first look, the web site jogged my memory of Basecamp. I rapidly checked out their pricing, and it was refreshing to see that they’d very inexpensive pricing, far decrease than most different rivals. I additionally actually appreciated that their footer mentioned: Self funded, worthwhile and proud.
So I made a decision to strive their 7-day free trial, and I used to be impressed by the product. I actually liked how clear and easy the workflow was.
I mentioned to myself, it could be nice if we might simply purchase Groove and make it a part of the Superior Motive household.
I appeared up the founder, Alex Turnbull, and noticed that he had been constructing Groove for over 10 years. From his varied social media and weblog posts, I obtained to be taught extra in regards to the firm and actually appreciated that they’d related enterprise values as us. I requested our acquisitions workforce to succeed in out and see if Alex could be curious about promoting.
After a number of conversations, it grew to become clear that Alex didn’t wish to promote the enterprise as a result of he liked what he was doing. Nonetheless, he was open to a strategic investor & advisor that would are available in to assist him develop the enterprise to the following degree.
That’s precisely what our WPBeginner Development Fund does. Together with the monetary funding, I companion with entrepreneurs and assist them develop their companies utilizing our years of expertise and development playbooks.
Since we had been in good alignment, I made a decision to spend money on Groove and convey them into the WPBeginner household.
Our mission at Groove is to assist do away with dangerous customer support from the world by offering the best-in-class customer support instruments, workforce, and coaching so you may ship distinctive customer support with extra confidence and fewer stress.
I met with Alex in individual to do our strategic planning, and I’m very excited for the yr forward.
To not point out, you realize it’s going to be BIG after we had been in a position to get congratulations from NASDAQ workforce on their billboard in Time Sq. in New York Metropolis.
That is undoubtedly a fairly thrilling second for me.
At Superior Motive, we’ve years of expertise constructing well-liked WordPress plugins and SaaS merchandise which can be utilized by over 25 million web sites, together with WPForms, AIOSEO, MonsterInsights, and many extra.
To not point out, our WPBeginner Development Fund portfolio corporations like MemberPress, Formidable Kinds, Fairly Hyperlinks, Wholesale Suite, Uncanny Automator, and others have seen large development over time.
Sharing our mixed information with Groove will assist all of us higher serve the bigger WordPress neighborhood.
They are going to be becoming a member of me at our subsequent Mastermind.
As at all times, thanks a lot in your continued assist of WPBeginner.
WPBeginner and Superior Motive wouldn’t be right here with out YOU, and I simply wish to say how a lot I admire all of you.
And I stay up for persevering with serving you and the bigger WordPress / internet ecosystem for years to come back.
Founding father of WPBeginner
P.S. Need us to accumulate or spend money on your WordPress enterprise? Study extra in regards to the WPBeginner Development Fund.
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