Constructing merchandise for customers is a stability between your imaginative and prescient of what your product can do for them, and refining that imaginative and prescient primarily based on their suggestions. When you’re actually a customer-focused firm, you’re listening. And extra, you’re making it straightforward for purchasers to speak to you.
An excellent consumer suggestions pipeline takes software program — however you aren’t constructing consumer suggestions software program too, that might imply misplaced focus in your actual product. That’s the place Userwell is available in. Userwell is already good consumer suggestions software program. You concentrate on constructing your individual product and let Userwell be your venture suggestions administration software program.
Collect suggestions from all channels
Being choosy about the way you obtain suggestions doesn’t precisely ship the correct sign to prospects. Similar to the ol’ Robustness Precept: you ought to be liberal in what you settle for. Userwell can settle for buyer suggestions from something.
They provide customizable Suggestions Pages (which may be as public or personal as you want) the place suggestions may be collected and seen. In addition they supply a widget that may be simply built-in into any web page for accumulating suggestions.
Nevertheless it’s not restricted to that! There are masses of direct integrations from different apps, like Slack and Salesforce. Think about you might have a #suggestions channel in a Slack together with your prospects that may be fed into Userwell from there.
Plus they’ve an API, which means actually something can push suggestions information into Userwell.
Analyze the suggestions to make good product choices
Now that you’ve got all of your buyer suggestions funneled into Userwell all collectively, you may triage it, reply to it, and even open it as much as voting.
This takes guesswork the guesswork out of prioritizing work on consumer going through options. Nothing justifies a function dash like clearly taking a look at a dashboard exhibiting you the highest requests of lively prospects.
You’ll be able to add internal-only info as effectively. Due to course, not all function work is equal. For instance, you may charge the hassle stage of options after which cross-reference it with the affect it’ll have. Low effort and excessive affect options are not any brainers! Or cross references the options with how priceless the client is offering the suggestions.
Doing the work
Userwell will also be used to indicate these customers (or any stakeholder) the progress and plan for all these options.
Which may a devoted illustration of your high-level venture administration overview. However say you utilize different software program for venture administration. No drawback! You’ll be able to push duties from Userwell into that software program too, as Userwell’s API and direct integrations open issues as much as a great deal of different apps.
Go forth and construct merchandise that customers love!
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