Our New Tickets Characteristic Makes Speaking with Purchasers a Breeze

We’re launching a brand new function on The Hub: Tickets.

Now you’ll be able to effortlessly talk along with your shoppers solely inside The Hub, with an easy-to-use instantaneous ticketing system. Plus, it’s solely white label so it’ll seem to shoppers as a part of your personal web site.

Why We Created Tickets

In the intervening time, you’re in all probability utilizing electronic mail or different third celebration software program to speak along with your shoppers and handle consumer requests.

This makes holding observe of consumer communication scattered and time-consuming, and essential consumer requests threat falling via the cracks.

We wished to make it simpler to maintain observe of all requests in a single place, so you’ll be able to higher talk when constructing and managing your consumer websites.

So, we created Tickets so shoppers can attain out to you (or your workforce) and you’ll reply to them from inside The Hub – no extra messy backwards and forwards!

How Does Tickets Work?

Consider Tickets as a simplified, higher model of a CRM, much like Trello, Jira or HelpScout. You may talk along with your shoppers by way of Tickets in some ways.

For instance, your shoppers can ask for assist, request new merchandise/options, get help with their billing or attain out about the rest they could need assistance with.

When a consumer wants one thing, they may put in a ticket for companies and pay with a click on. The service request will routinely go to the correct individual in your workforce, who will talk with the consumer immediately within the thread.

 
When the work is completed the ticket shall be accomplished and closed out, with out anybody having to open one other software program.

You may as well use Tickets to earn extra out of your shoppers. Whenever you cost for ticket assist, you’ll be capable of simply ship an bill by way of Purchasers & Billing. As soon as the consumer pays, you’ll be able to allow the ticket function for that particular consumer.

Talk With Purchasers With out Leaving The Hub

Whether or not you might be an company with many workforce members, otherwise you’re serving your prospects solo, Tickets will make responding to consumer requests easy and streamlined.

Right here’s how:

You

Obtain and reply to consumer requests, with out having to go away The Hub.
Assign consumer work to completely different workforce members immediately.
Observe workforce member’s progress on every ticket in actual time.

Your Crew Members

See all assigned duties at a look, making prioritizing easy.
Message shoppers inside the ticket. No extra digging via lengthy electronic mail threads!

Your Purchasers

Simply report points and request assist with their websites, domains, emails and billing.
Monitor progress on their requests.

Find out how to Get Began

Prepared to offer it a strive?

The Tickets function is unique to our Company members, so for those who’re already a member you’ll be able to head to the Tickets web page within the HUB and click on Get Began.

Yup, it’s that straightforward to unlock entry to Tickets and begin organising your next-gen consumer assist system.

 
When you’re not an Company Member, you’ll be able to improve to the Company plan to unlock Tickets. Company comes with a full risk-free money-back assure, so you’ll be able to strive it for 30 days to ensure it’s the correct match for you.

In case you have any questions, our workforce is blissful to assist.

What’s Coming Subsequent?

Don’t have your personal in-house assist workforce? No drawback. We’ll deal with the assist for you. 😉

Within the subsequent part of Tickets, we’ll be launching white-labeled assist by the WPMU DEV workforce.

That signifies that our knowledgeable workforce of workers will handle your consumer tickets, so you’ll be able to supply full assist to your shoppers with out having to rent your personal workforce. You’ll current all of this to your shoppers below your personal model, as your personal system.